FAQ

Here you will find answers to frequently asked questions:

General questions

Does it matter what type of omega-3 product I use?
Yes, it does matter because there are differences in the quality of different omega-3 products. The product that will suit you also depends on your own situation. For example, before and during pregnancy and after childbirth it is important to take an omega-3 product that is designed for this phase of life. Among other considerations, it is important for the product to have a high concentration of DHA and EPA fatty acids and to be free of heavy metals and environmental toxins. Several studies have confirmed that it is important to consume high-quality omega-3 before and during pregnancy.

When should I start taking supplements?
You should take start taking additional supplements from when you first start planning for a baby in order to top up your body’s reserves of folic acid and omega-3.

How much folic acid should I take during pregnancy?
 The Norwegian health authorities recommend 400 micrograms of folic acid each day from when you first start planning for a baby until your baby is born.
How reliable are the tests carried out on the fish oils you buy?
 Products supplied to pharmacies are subject to stringent pharmaceutical standards regarding testing and documentation. We comply with European and Norwegian requirements concerning quality and testing. Materials and raw ingredients are tested at all stages of the production process. In addition we conduct random testing of products available for retail sale.

According to the European Pharmacopoeia Standards, the maximum normal peroxide value for fish oil is 10. Some manufacturers of products containing fish oil have more stringent internal standards, with a maximum level of 5. The reason for this is that the higher the value, the worse the quality of the oil, which in turn increases the danger of rancidity. Rancid fish oil has a significantly stronger odour than other rancid oils. For example, olive oil does not smell rancid even if the peroxide value is over 10.   

How is the fish oil tested?
When selecting our suppliers we impose stringent documentation requirements at all stages of the production and delivery process. The oil is tested regularly by the relevant public authorities, and is also subjected to our own internal and external analyses. Our test processes, frequency and protocols form part of the company’s internal quality control system. Each product cycle undergoes analysis and testing to guarantee optimal quality to you as the end-consumer. All of our suppliers are approved by the relevant authorities locally and fulfill the prevailing statutory and regulatory EU and Norwegian requirements.

What factors should breastfeeding women be particularly aware of?
When a woman is breastfeeding, the body prioritises the baby’s nutritional needs over the mother’s. This means that it is important to maintain an adequate intake of vitamins, minerals and omega-3 fatty acids. Vitamin B12 is particular important because it contributes to the development of the central nervous system. Vitamin B12 deficiency is difficult to detect in newborn babies.
Where does the gelatine in your products come from?
The gelatine used in Lifeline Care capsules comes from farm stock animals (not including pigs).
What is the origin of the maltodextrin that is use in Lifeline Care products?
Maltodextrin is a thickener that is used in Lifeline Care PREGNANCY and Lifeline Care PREGNANCY & BREASTFEEDING. It is produced from corn starch.
I don’t have either the package or the package leaflet – what should I do?
You will find the ingredients declaration and the contents of the package leaflet under ”Our products” on this website.
Can I take Lifeline Care products together with drugs prescribed by a doctor?
As a general rule, you must consult your doctor if you have any doubt as to whether the ingredients in one of our products may cause problems if taken together with any prescription drug you are taking. You can also discuss your concerns with a pharmacist at your local pharmacy. Pharmacists are qualified to give advice and answer your questions. In addition you will find a great deal of information on these webpages.
Product-related questions

Why is it different addresses printet onto the boxes?
 We moved our office during 2016 –and it takes time until all packaging are changed to show our new address. There are two ways to write our street address – both Klingenberggata and Klingenberggaten is correct. Our new address is: Klingenberggata 4, 0161 Oslo, Norway.

There are differences in the font used to print onto the back of the blisters
 Our products are produced at different factories. In these factories, there are different production lines who produce the same products. The printers mounted on these lines print a bit different – therefore you will find blisters with differences in fonts and size of the fonts.

Is it correct that there can be different blister sizes
 Yes, this is possible. Lifeline Care Child is produced at two different production lines at the same factory. These two machines produce a bit difference to the size of the blister. Therefore, you can get two boxes of the same product who have differences in sizes of the blisters. It’s the exact same product – and do difference beside the size of the blister.

Imprint and trace numbers is different on different boxes
 You will find differences onto the boxes of Lifeline Care Child. Sometimes you will see printed trace numbers and figures on different places of the box. This is a quality measure we use and it differences from batch to batch.

Why do the hardness of the capsules and the color varies?
 The hardness and color of the Omega3-oil and capsule might vary slightly from batch to batch. Some batches might be a bit darker or lighter than others. This is completely normal and does not influence the quality of the product at all.

The gelatin used in the capsules for Lifeline Care Child is bovine, from cattle. The thickness of the capsule might vary from different batches because it is made from natural ingredients. After the capsules, have been produced, a drying process is performed before the capsules are packed in the blisters.  The drying process might cause some capsules to feel a bit harder than others, consequently you have to squeeze slightly harder to get the oil out of the capsule. This has no consequence for the product or the quality of the oil.

 

Quality issues with Lifeline Care Child
From time to time we receive feedback in regards of quality issues related to Lifeline Care Child. Unfortunately, we have noticed a weakness in the tale of the capsules – that causes a leak. When oil is extruded from the capsule this will start to oxidate and get rancid. We do not recommend to use this oil.

Things can happen during transportation and handling of the products. If you receive a product with something you think is wrong – we recommend you to contact your seller and ask them for a refund.

 

 

Productrelated

What is the difference between Lifeline Care PREGNANCY and Lifeline Care PREGNANCY & BREASTFEEDING?
The main differences are that Lifeline Care PREGNANCY contains a higher proportion of folic acid (400 mcg) and that the proportions of DHA and EPA essential fatty acids in the omega-3 oils are different. Lifeline Care PREGNANCY contains a somewhat higher proportion of DHA, while Lifeline Care PREGNANCY & BREASTFEEDING contains a higher proportion of EPA. The properties of the two products are designed to satisfy a woman’s needs at different stages of childbearing. Lifeline Care PREGNANCY prioritises the growing baby and his or her development, while Lifeline Care PREGNANCY & BREASTFEEDING is designed to ensure that the mother also maintains an adequate intake of key nutrients, as this is in the interests of both mother and baby.

How do I know that my baby is getting enough vitamin D?
We know that in general babies do not get enough vitamin D. The Norwegian health authorities recommend a daily supplement of 10 mcg of vitamin D, starting when your baby is four weeks old.
You can find out more at helsenorge.no
Can a newborn baby have an iron deficiency?
Yes, it can happen. Vitamin B12, folic acid, vitamin C and iron are all important for building healthy blood. This means it is important that the mother consumes enough essential nutrients while she is breastfeeding. If you decide to start feeding your baby with formula, this will generally contain adequate levels of nutrients, although there will still be a need for omega-3 and vitamin D supplements.
Inneholder Lifeline Care Gravid og Ammende melk?
Ja, begge våre Gravid og Ammende produkt inneholder melk. Vi benytter kalksium fra melk. I tillegg inneholder vitaminkapselen spor av melk.